Kinky cruise

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Guests need to be at the heart of every decision when cruise lines define their onboard offerings. The accommodation, entertainment, food and beverage services and the overall environment need to be exceptional. Every element of the cruise that impacts the guest experience is managed by the hotel general manager and hotel operations team.

On average, 85 per cent of the crew onboard is dedicated to hotel operations.

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All accommodation is managed by the team, from our solo traveller staterooms to The Haven by Norwegian, our exclusive ship-in-ship area. Not only do guests of The Haven have access to all the ship has to offer, kinky cruise they also get to enjoy the personal service of a hour butler and concierge. I like to say that we have the best job in the world, as we get to make thousands of people happy every day.

One onboard space that I am particularly engaged with is our Q Texas Smokehouse. We were the first cruise line to offer a Texas smokehouse and barbecue onboard, and the first to smoke meat onboard a ship.

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The barbecue-eating public are very discerning, so it was kinky cruise that we did it right. Therefore, we visited numerous smokehouses in Texas, tasting copious amounts of barbecued food and practiced smoking meat over many weekends. The feedback has been tremendous, and, for me, it is a very exciting and vibrant space.

Our approach is three-fold, focusing on what our guests are telling us, what is trending in the de industry, and what our team goes out and experiences. We always follow up with our valued customers to find out what they would like to see and do onboard a ship, and what they think the gaps are in the current onboard offerings. We then use analytics companies that specialise in trends, such as food and beverage, entertainment or retail, to corroborate what we have determined through our own research and take these insights into the de phase.

Therefore, when we are in the de phase of a newbuild, we have regular workshops with the teams who know each space and venue best. In short, our onboard teams are a big part of the de process not only for the next generation of vessels, but also for refurbishments of our much-loved fleet of ships, too. Functionality is key for great hospitality de. No matter how beautiful the space is, we need to be able to kinky cruise in it.

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A key part of functionality — and a lot of people forget the importance of this in the cruise world — is storage capabilities. The cast and crew of our entertainment shows, for example, need a ificant amount of space to store their costumes and sets. So, we have a behind-the-scenes storage space to support that. Ultimately, my team are the ones that execute the product onboard the ship, so we need to have a hand in the de of it right from the start.

This can include anything from the placement and appearance of guest locations, right down to how the storage of the vessel operates, and the flow of the guests. We strive to continuously elevate the look and feel of our cruises. Rather than going with the same ship engineers time and time again, we break the mould and commission architects who build beautiful hotels and bespoke venues.

We want to keep the cruise industry evolving, and NCL has always been at the forefront of evolution and de. As our ships got more elevated and popular, kinky cruise wanted to spread out the dining and entertainment experience for our guests.

Instead of one dining room gally, our ships now have restaurants to enable guests to sample a wide array of different cuisines and never feel too kinky cruise. Mark Kansley is senior vice president of hotel operations at Norwegian Cruise Line.

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All information was correct at the time of printing, but may since have changed. up to get our monthly updates delivered straight to your inbox. Via our website, magazine and social networks, we aim to be the world's best supplier of news and insight into the global passenger shipping industries. Our content covers both the cruise and ferry businesses, and provides our audience with insight into building and refurbishment, marine operations, onboard experience, ports and destinations and more. How Norwegian Cruise Line is breaking the mould. Share this story. By Mark Kansley 22 June Theme picker.

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How Norwegian Cruise Line is breaking the mould